Yes! Stubs supports international event purchases. You can buy tickets for events worldwide using major credit cards, PayPal, Apple Pay, or Google Pay. Currency conversion is handled automatically, and you'll see the final price in your local currency during checkout.

Your tickets are delivered electronically to your email address immediately after purchase. You'll receive a confirmation email with your ticket details, QR code, and event information. Simply show the QR code on your phone at the venue for entry - no need to print anything!

First, check your spam/junk folder as automated emails sometimes get filtered. If you still can't find it, contact the event organizer through the event page or check your account dashboard where all your tickets are stored. You can also request that confirmation emails be resent from your order history.

Ticket transfer policies vary by event. Some organizers allow free transfers, while others may restrict or charge fees. Check your ticket details or contact the event organizer directly. When transfers are allowed, you can update the attendee name through your account dashboard or by contacting support.

If an event is canceled, you'll automatically receive a full refund processed through the original payment method within 5-10 business days. For rescheduled events, your tickets remain valid for the new date, or you can request a refund if you can't attend. You'll receive email notifications about any changes.

Yes, a small processing fee of 3.0% + $1 per ticket is added to cover payment processing and platform costs. This fee is clearly displayed during checkout before you complete your purchase. Event organizers can choose to absorb these fees or pass them to customers.

You can reach our support team through the 'Get in touch' button on our help center, or contact the specific event organizer directly through their event page. For urgent issues, check your account dashboard first as many questions can be resolved there instantly.

Log into your Stubs account and visit your dashboard to see all your past and upcoming tickets. Your ticket history includes order details, event information, download links for tickets, and purchase receipts. You can also redownload tickets or request confirmation email resends from this section.

Refund policies are set by individual event organizers and vary by event. Some offer full refunds up to a certain date, others may be non-refundable, and some allow refunds with fees. Check the specific refund policy on each event page before purchasing. Refunds for canceled events are always processed automatically.

No, Stubs platform fees (3.0% + $1 per ticket) and payment processing fees are non-refundable. When a refund is processed, you'll receive back the ticket price minus these fees. This applies to all refunds including event cancellations, voluntary refunds, and chargebacks. Only the actual ticket cost is refundable.